Making a complaint

Whilst we hope it is never needed, we have created a space for investors to make a complaint if they feel that the services provided by a Member have fallen short of expectations and the NAPSA Code of Practice.

Before starting please make sure you have checked all of the following:

  • The sourcing company is a member of NAPSA
  • You have completed the sourcers own complaints process
  • You have to have completed the appropriate Redress Schemes complaints process

We will need all of the details completed before we’ll be able to deal with your complaint.

If you’re unsure about anything please refer to our FAQ section below or contact us directly at: [email protected]

Start the complaints process

We’ll aim to come back to you within 48hrs once we’ve received your completed form to start the investigation process

I accept that my data may be stored and shared in-line with our GDPR policy

How it works

There is no charge for raising a complaint

You can withdraw your complaint at any time

You do not need legal representation to raise a question