Whilst we hope it is never needed, we have created a space for investors to make a complaint if they feel that the services provided by a Member have fallen short of expectations and the NAPSA Code of Practice.
Before starting please make sure you have checked all of the following:
The sourcing company is a member of NAPSA
You have completed the sourcers own complaints process
You have to have completed the appropriate Redress Schemes complaints process
We will need all of the details completed before we’ll be able to deal with your complaint.
If you’re unsure about anything please refer to our FAQ section below or contact us directly at: [email protected]
Start the complaints process
We’ll aim to come back to you within 48hrs once we’ve received your completed form to start the investigation process
How it works
There is no charge for raising a complaint
You can withdraw your complaint at any time
You do not need legal representation to raise a question
We can only help if the sourcing agent you are complaining about is a NAPSA member. If they are a member, you will be able to search them on this website and find their unique member number.
You must have completed the agent’s complaints process before you can approach The Property Ombudsman with your complaint.
You must have completed The Property Ombudsman’s (TPO) complaints process before we can look at your compliant. This TPO are in a position to offer a financial compensation award of up to £25,000; NAPSA can assess your compliant against the Code of Practice and where considered necessary suspend or expel a member.