What is TPO?
Alongside providing redress for consumers if things go wrong, as an approved Ombudsman, TPO also carries out a number of other important functions, designed to resolve disputes early and help businesses improve standards, such as:
Front-end Consumer Enquiries Services
These services help to resolve issues before they become formal complaints through providing advice and guidance at an early stage. This benefits TPO and NAPSA as they reduce the time, cost and resources of you having to deal with formal complaints.
As an Ombudsman scheme, TPO feeds back the general lessons learnt from the cases and enquiries we deal with so stakeholders, including NAPSA members, can improve standards and by doing so improve their businesses.