The Property Redress Scheme (PRS)

We are working in Partnership with the PRS to help and guide sourcing agents to operate legally. We believe this will raise the levels of professionalism across our sector and at the same time make it a much safer place for investors to work in.

Who Are The PRS?

Designed especially for any property professionals, including property sourcing agents, deal packagers and deal sourcers – the PRS are a consumer redress scheme authorised by the Government since 2014. They provide an impartial service that considers consumer complaints about a variety of property related issues.

All property agents who carry out estate, lettings and property management work have a legal obligation to belong to a redress scheme.

NAPSA & The PRS Working Together

We are working with the PRS to build a close partnership that shares relevant information and learnings through regular webinar, video and Hub content to keep our members at the forefront of the sourcing sector.

Our ultimate goal is to reduce the number of illegally operating sourcing agents and complaints made by property investors, so we can significantly improve the generally held negative view of the sourcing industry.

PRS Membership

All Sourcing Agents can join The Property Redress Scheme, with the joining process simple and straightforward.

All you are required to do is complete the application process and pay the appropriate annual subscription fee:

Entry Level: £145 +VAT 

There’s a £150 +VAT cost for any complaints with this level

Enhanced Level: £235 +VAT

Complaints coverage are included with this level

Consumer Complaints

Complaints do sometimes happen. If you receive a complaint, be sure to respond to it in accordance with the NAPSA Code of Practice.

The guidelines in the code are there to help you to resolve problems should they occur, so please take the time to read them.

If the complainant remains unsatisfied following your responses, please direct them to the The PRS Complaints Team.