Property Redress Scheme for Property Sourcers
We are working in Partnership with Property Redress to help and guide sourcing agents to operate legally. We believe this will raise the levels of professionalism across our sector and at the same time make it a much safer place for investors to work in.
Do property sourcers need to join a redress scheme?
Yes. If you carry out property work for consumers — and that includes sourcing agents and deal packagers, not just estate and lettings agents — you have a legal obligation to belong to a government-approved redress scheme. It gives your clients an independent route to resolve a complaint, and you can't trade compliantly without it.
Who Are Property Redress?
Designed especially for property professionals — including property sourcing agents, deal packagers and deal sourcers — Property Redress is a consumer redress scheme authorised by the Government since 2014. They provide an impartial service that considers consumer complaints about a variety of property-related issues.
What Property Redress costs for sourcers
Property Redress offers two subscription models. Both meet your legal obligation — the difference is how you pay if a complaint ever comes in. (All fees plus VAT, paid directly to Property Redress.)
*Property management complaint fee applies only to residential leasehold/block management activity — if compliant, most sourcers shouldn't meet this
Which Payment Plan Should You Choose?
For most sourcers just starting out, the Entry Model is the cheaper option — the £90 saving holds as long as you don't receive a complaint. The Enhanced Model costs more upfront but includes complaint handling with no per-complaint fee, so it buys predictability — worth it if you'd rather fix your costs or you expect any complaints. In short: Entry is cheaper unless a complaint lands; one sales/lettings complaint (£200) more than wipes out the difference. Whichever you choose, the NAPSA partnership applies either way (see below).
Where it fits in the order: join your redress scheme after your professional indemnity insurance is in place — they'll ask for proof of cover — and before you register with HMRC for AML supervision, which asks for your redress details.
New to the process? Our 10 Steps to Setting up Your Sourcing Business course walks you through every step in the right order, so nothing gets done backwards.
NAPSA and Property Redress Working Together
We're working with Property Redress to build a close partnership that shares relevant information and learnings through regular webinar, video and Hub content, to keep our members at the forefront of the sourcing sector.
Crucially, Property Redress applies NAPSA's Code of Practice when reviewing complaints about sourcing agents — so the standards you're trained to are the standards you're assessed against.
How to join - and why the NAPSA partnership matters
You sign up to Property Redress directly, choosing the model that suits you. What makes going through NAPSA different isn't a discount — it's alignment: Property Redress is a NAPSA partner and applies NAPSA's Code of Practice when reviewing complaints about sourcing agents.
That matters. It means if a complaint about you is ever assessed, you're measured against the same professional standards NAPSA trains and holds its members to — not a generic benchmark. The training you do, the documents you hold and the way you're expected to operate all line up with how you'd actually be reviewed. That's the point of doing this properly: the whole system is joined up around you.
Consumer Complaints
Complaints do sometimes happen. If you receive one, respond in accordance with the NAPSA Code of Practice — the guidelines are there to help you resolve problems should they occur, so please take the time to read them.
NAPSA Members can message our team directly to discuss. Please access your private member portal to send a 'support' ticket here.
If the complainant remains unsatisfied after your response, direct them to the Property Redress Complaints Team.
Get set up properly
The Complete Sourcing Programme covers your training, documents, guided setup and a year of membership — including help getting registered in the right order.
Just need the roadmap? The 10 Steps to Setting Up course (£12.99 +VAT) walks you through each registration.