Joining a redress scheme is one of the most important steps in setting up your sourcing business properly. Not only is it a legal requirement, it's also a vital part of building trust and credibility with your clients.
Watch the video below for more detail on why it matters, the costs involved, and when you should be joining.
What Are Redress Schemes and Why Do They Matter?
Redress schemes are designed to protect consumers by providing a clear process for resolving complaints. As a property sourcing agent, you're legally required to be registered with one of the two government-approved schemes:
These schemes ensure your clients have a way to address grievances, which keeps you compliant and builds trust in your business. Operating without redress registration is illegal and can result in fines or the closure of your business.
Watch the video below for a sneak peek at why it matters, the costs involved, and when you should be joining.
These schemes ensure your clients have a way to address grievances, which keeps you compliant and builds trust in your business. Operating without redress registration is illegal and can result in fines or the closure of your business.
This clip is a sneak peek from our 10 Steps to Setting Up Your Business course, one of the modules included as part of NAPSA membership. Explore NAPSA membership → to access the full course.
Before You Register: Get Prepared
It's tempting to rush into registration, but it's worth having everything in place first. This saves you money and avoids unnecessary delays. Check off:
Training — make sure you've completed the training needed to understand your legal obligations and best practices.
Documents — have your contracts, terms of business, controls and procedures, and risk assessments documents ready.
Business setup — our 10 Steps to Setting Up Your Business course covers this in full, available as part of NAPSA membership.
You shouldn't operate until your registrations and compliance steps are complete.
How to Register
Once you’re ready, visit the links below to register with your chosen redress scheme:
Take your time to review the requirements and make sure you're fully prepared before submitting your application.
Getting Compliant, the Right Way
At NAPSA, we're here to support you through every step. Use our resources and take the first step toward a compliant, sustainable business.
Need support? Message our team at [email protected] and we'll help with any query you have.
Want the full comparison between TPO and Property Redress, including current costs? Read the full guide →
